How do I place an order?

Orders placed online are sent to our customer service team instantly. They will contact you ASAP to confirm your order.

If you would prefer, please call us on tel:(03) 5248 4654 to process your order immediately.

How long does delivery take?

The best time to order is the day before so we can get the supplies to you by 7am the following morning.

However if you do have to place an order early in the day, our team of experienced delivery drivers aim for same day delivery for Geelong & Melbourne customers.

The earlier you order the better opportunity we have to get your order to you on the same day.

On the rare occasions we can’t achieve this, we’ll be in contact with you and deliver early the following morning. 

 

Can I still order directly by phone-call?

Yes you can still order directly on the phone the same way you have previously.

Our friendly customer service team will handle your order in the reliable manner they always have.

The online ordering system is just another option to help serve our customers as best we can.

How does the quality of DFS Flexible Hose compare to competitors?

Our flexi hoses are FM Approved, UL Certified and of equivalent (if not better) quality than our known competitors.

Unfortunately, many people presume that because our prices are cheaper than competitors the quality must not be as good. This is not true and we encourage you to put our product to the test.

Do you use courier companies to deliver your products?

We have a fleet of DFS trucks and delivery drivers to ensure you get the best possible service.

This means a reliable, timely service so you can avoid costly delays.

It also means a friendly face dropping off your order each time.

It’s just another way we provide you with the best possible customer service.

What size are the hole saws on your mechanical tees?

Hole saw size varies for each size Mechanical Tee. 

Hole saw sizes range from 25mm to 114mm, increasing with size of Mechanical Tee.